Should Quora Start Moderating Questions?

Quora, the question-and-answer platform, operates primarily on user-generated content, with very few specific policies regarding questions. While there is a general guideline to be respectful and courteous, the platform relies heavily on user reports for content moderation. This has sparked discussions about whether Quora should start moderating questions more proactively.

Current Policies and Challenges

Currently, Quora has some minimal policies that apply to questions and content. These policies include:

Questions are considered community property. Questions can be merged if they are similar. Correct spelling, punctuation, grammar, and capitalization are required. Questions should not promote business, services, or solicitations. General policies against spam, harassment, hate speech, promoting harmful activities, sexual exploitation, impersonation, and infringing intellectual property.

While these policies exist, the enforcement of these rules is inconsistent. Quora relies on its user community to identify and report any violations. However, this method can be hindered by user bias, lack of knowledge, or biases in the platform's software algorithms. Consequently, the application of these policies is not always just and fair.

The Case for More Proactive Moderation

Proponents argue that outright censorship and active moderation of questions could help preserve the integrity of the platform. By filtering out trolls and those who use sock-puppet accounts, Quora could maintain a more respectful environment. For example, if certain keywords or phrases are flagged, allowing users to self-censor could be a step in the right direction.

Consider the example of a user asking an extremely hateful or nasty question. In this case, the ultimate responsibility lies with the community to report such content. However, if Quora itself were to proactively flag or remove such questions, user reports might be more effective and the overall environment less toxic.

The Arguments Against Proactive Moderation

Critics of proactive moderation argue that it would go against the core principles of Quora as a user-generated content platform. The platform thrives on diverse, user-driven questions, and any form of censorship could hamper this freedom. Additionally, the task of moderating questions effectively and fairly would require a large team of human moderators, which might be cost-prohibitive.

Kevin suggests one possible short-term solution: allowing users to self-censor by restricting certain keywords or phrases. This approach leverages the community's responsibility while providing a mechanism for controlling some potentially harmful content.

Conclusion

While Quora currently adheres to minimal policies and relies on user reports for content moderation, the question of whether it should start actively moderating questions is worth considering. Proactive moderation could help maintain the integrity of the platform, especially if it is balanced with user input and self-regulation. However, any such changes would need to be carefully implemented to avoid stifling the free exchange of ideas and information that Quora aims to foster.